IBM SureMark 4610-2CR & 4610-2NR Printer


4610 2Cr
4610-2CR Suremark POS Printer (Gray Or Pearl White)
Fully refurbished with 1-year warranty

4610-2NR Suremark POS Thermal Printer
Fully refurbished with 1-year warranty

The new 4610 SureMark Printer Models 2CR and 2NR are dual-station thermal/impact POS receipt printers offering high-speed receipt printing - up to 80 lines per second, superior reliability, serviceability, and usability. Available worldwide, these Models replace Models Tx3, Tx4, and Tx5 and can easily be configured by users to print DBCS (double-byte character set) characters used in some Asia-Pacific countries, or SBCS (single-byte character set) characters, used in most other countries throughout the world. Available RS-232, RS-485 and USB (2.0) communication interfaces enable attachment to IBM's wide range of SurePOS Series point-of-sale systems plus PCs and competitive systems.

Servicing and managing these new POS printers is very simple and easy. Light-Path management coupled with tool-less replacement of major assemblies plus enhanced systems management sensors and usage counters make these models very easy to service and manage. Customers who choose to service their own printers will value the CRU (customer replaceable unit) replacement of the thermal print head, the main card assembly, and the communication interface adapter. And the three Light-Path LEDs make diagnosing problems with these CRUs as easy as 1,2,3. Systems management sensors include a paper motion / paper out sensor, cutter-complete sensor, a low-paper sensor, a print head -health sensor plus several more.

Extending IBM's commitment to Eco-Friendliness, these new 4610 Printers minimize landfill waste and carbon emissions by using packaging materials that consist mostly of recycled post-consumer materials. All packaging materials and most of the materials used to manufacture the printer are recyclable. Additionally, these printers are designed to print the very latest in receipt media technology - new polymer receipt media, which offers a very green alternative to paper receipt media.

Several ease-of-use features have been added to these new models. Easy drop-and-load paper loading and a cover open button make paper loading fast and easy. Support for large four-inch diameter paper rolls minimizes labor expenses by reducing roll changes. A 'compatibility mode' is offered for customers who wish to retain existing applications while upgrading their printers.

These new models are designed to reduce the number of models offered and to accommodate late reconfiguration in the manufacturing and delivery process. Both the covers and interface card are features of the printer. Printer covers are nonfunctional and allow easy removal and replacement to accommodate color change. Submit an RPQ to purchase replacement cover sets. The interface card is designed to be assembled during printer set-up at the customer's site. This reduces the number of models and allows easy connection of cables to the interface card before it is attached to the printer.

New High Speed
  • Receipt Station With a burst speed of 80LPS at 8LPI, post printing long receipts is quick and easy!
  • New Drop in Paper Loading One Touch, One Hand receipt paper replacements make replacing paper rolls simple and quick.
  • Improved Paper Roll Support Larger paper rolls means less paper changes. The SureMark now supports larger 102mm/4" paper rolls.
  • New Low Paper Sensor Others printers may have low paper sensors but ours leads the pack in reliability and flexibility with remotely programmable set points.
  • Improved Check Processing 99.95% Accurate MICR reading is 100% better than the current competition. This combined with lowest rejection rates in it's class means that you will rarely have to manually process checks.
  • Improved Paper Cutter The paper cutter has been improved to cut 50% more receipts than previous generation. It is quieter and has several anti-jam features.
  • Improved Thermal Print Head The thermal print head is designed to print 150,000m of receipts. Reliability and availability have been increased with additional sensors to improve diagnostics and ensure limits are not exceeded.
  • New Light Path Diagnostics Many problems can now be diagnosed over the phone! Lights illuminate the problem area to quickly and accurately identify what needs to be fixed.
  • New Customer Serviceable The receipt station print head, logic card and interface adapter can be replaced by just about anyone! This means that you can express replacements to the store without having to call for on site service.
  • New configurable SBCS &DBCS Instead of different models with DBCS support, the 2CR and 2NR can be software configured for different geographies.
  • More Memory Memory available to store logos, fonts, bitmaps and information has been increased 6x previous generation.
  • More Statistics Statistics are important to increase availability via accurate predictive preventative maintenance. More statistics means more aspects of the printer health can be checked remotely!
  • Color The 4610-2CR and 4620-2NR are available in Iron Gray or Pearl White. If needed, a simple cover swap is all that is needed to switch colors
  • Simple Upgrades The 4610-2CR/2NR uses the same power supply and cables as the 4610-TI3/TI4/TI5. It fits in current integration trays making upgrades simple.
  • Firmware Updateable firmware enables easy maintenance either using memory key diagnostics, via OS or via UPOS drivers.
  • Maintenance Cost Reductions Annual maintenance agreements are 26% less expensive than the previous generation SureMarks!
  • Features with this symbol are available in either Native mode or Compatibility Mode. Maximum benefit is achieved in Native mode but significant improvements are possible in Compatibility mode.
  • IBM 4610-2NR SureMark Printer
  • This model does not support checks and replaces the 4610-TI3. This model can also replace the 4610-TI5. Does not include interface adapter.
  • IBM 4610-2CR SureMark Printer
  • This model includes a MICR reader to process checks and replaces the 4610-TI4. This model can also replace the 4610-TI5. Does not include interface adapter.
  • USB Interface Adapter
  • This new interface adapter supports high speed bulk mode USB 2.0 throughput and is the fastest of the four adapters
  • RS232 Interface Adapter
  • This interface adapter attaches to RS232 systems
  • RS485 Interface Adapter
  • This interface adapter attaches to systems with RS485/SIO ports
  • RS485 24V Interface Adapter
  • This interface adapter attaches to systems with 24v RS485/SIO ports in Asia.
Note: Although you can order the printer by itself without an interface adapter, it requires one to function.
All options are replaceable or reconfigurable by the customer
See Pictorial Feature Guide for feature codes and part numbers

Q: Are there on-line courses available for the 2CR printer?
A: Yes, RE4610T2 is an technical overview of the 4610-2CR/2NR printers. RE4610S2 is a module on selling the printers. You can enroll using the following links.
IBM Customers - IBM Business Partners - IBM Employees
Q: How do I change the BAUD or COM settings for the SureMark?
A: You use the off-line menu system as covered in the Users Reference.
Q:The 4610-TI3/4 could emulate the old Model 4 impact printer. Does the 2CR/2NR support that?
A: No it does not
Q:Wow 80LPS. How do I get a demonstration?
A: To get maximum speed, the printer must run in Native Mode. Driver updates supporting Native Mode will be available in August 2008. We plan to add an off-line sample receipt demo that is independent of software later this month.
Q:Is there a check imager option?
A: No, the 2CR/2NR replace the TI3/TI4. The TI9 will continue on for those who need check imaging.
Q: Where can I find out more about Polymer Film Media?
A: Please check the polyfilm paper FAQ
Q: I am attempting to configure a 4610-2CR with a cash drawer in eConfig and the option does not pop up. How do I order a SureMark with cash drawer?
A: You have to use 4611 to get the cash drawer and till and lock.
The 2CR did not release the cash drawer family since they are available as system devices.
Q: Since the Greek cp (869) will be available at a later stage,
do the 2xR printers support the loading of a user defined font/cp ?
On the TI3/TG3s I load Greek cps I have designed using the font edit utility.
A: Yes, in compatibility mode, the fonts you have should function and look exactly as they would in a TI 3/4. The print head has the same dot pitch 203 DPI so it should look the same.
Q: If this is possible, the loading of the font is done using the same
4610 utility for loading fonts on previous 4610 models ?
A: Yes, in compatibility mode the same TI3/4 utilities should work.
Q User defined fonts are available in both compatibility & native mode ?
A: Yes, user defined fonts are available. With updated drivers operating in native mode, you'll have access to the full 3M of user memory (Vs 256K on TI 3/4) for storing more fonts if needed.
Q: Can you tell me what the off-line print head tests reports mean?
A: The thermal print head test has two parts, the first is a general measurement with all dots off to see if there are shorts between pins. The more shorts, the lower the reported number. A typical value for a new print head would be above 200. The relative dot resistance table is of each dot tested individually. Typically they would be around 190-210 when new. When a dot fails open, the value would be higher. The exact value varies depending on the failure mode.

The impact print head test is for open coils. You will only see 9 values in the table. If the value for one coil is significantly higher than the others and there appears to be a dot missing from test prints, it means the coil is open for that wire.

The results of this test should not be the sole determining factor for replacing a print head. The results of this test should be confirmed with a visual inspection of test documents.
Q: What mode are 2CR/2NR/1NR printers set to in the factory?
A: The factory default mode is Compatibility.


The following table provides a summary of the dimensions and weights. The 4610-2CR/2NR will fit into current integration trays. Note that although the base of the printer is the same width and depth as the 4610-TI3/TI4 it's projected dimensions as illustrated by the blue arrows below is larger to accommodate the larger 4" paper roll. The 2CR/2NR is also taller than the TI3/4 so you may need a display pole extension if you have a 2x20 display integrated behind the printer.

4610-2CR 4610-2NR
Width (base/projected) 190.5 mm (7.5 in) / 202 mm (7.9 in)
Depth (base/projected) 255 mm (10.0 in) / 277 mm (10.9 in)
Height (front/rear) 140 mm (5.5 in) / 198 mm (7.8 in)
Weight 4.8 Kg (10.6 lb) 4.7 Kg (10.4 lb)

Voltage TBD - Same as 4610-TI3/4
Current TBD - Same as 4610-TI3/4

Supported OSs, Drivers and Languages

Compatibility Mode Native Mode
4690 OS IBM 4690 OSV4R2 - 08A0
IBM 4690 OS V5R1 - 08G0
IBM 4690 OS V5R2 - 0820
(8/2008 update enables fw update) IBM 4690 OS V6R1
Microsoft Windows WEPOS, Windows 2000, XP
UPOS 1.94B, NWD 2.4
USB Interface is recommended WEPOS, Windows 2000, XP & Vista
UPOS 1.96, NWD 2.5
USB Interface is recommended
IRES (Linux) NLPOS 9 SSP3, IRES 2.13
JavaPOS for IRES 1.94B
USB Interface is recommended NLPOS 9 SSP3, IRES 2.15
JavaPOS for IRES 1.96
USB Interface is recommended
No support for USB or RS485
RS232 Interface only PC DOS 2000
No support for USB or RS485
RS232 Interface only
Older configurations may work in compatibility mode. For untested/unsupported configurations, a thorough compatibility test is strongly recommended before purchasing in large numbers. There is no support for POSS for DOS.

UPOS Drivers (OPOS/JavaPOS) Support
MICR UPOS 1.96 has full support
UPOS 1.94 in Compatibility Mode
Printer UPOS 1.96 has full support
UPOS 1.94 in Compatibility Mode
Cash Drawer UPOS 1.96 has full support
UPOS 1.94 in Compatibility Mode

These devices were not tested on UPOS 1.95. If you are using an older release of OPOS/JavaPOS, these devices will operate in Compatibility Mode but were not tested so you should perform a complete certification test before roll out.

Supported languages & code pages
Language (Country) Code
Page Windows
Code Page
English (United Kingdom, Belgian, French, German, Dutch, Portuguese, Italian, Spanish, Swedish/Finnish, Danish) 858 1250
English (United States) 437 1252
French (Canada) 863 1252
Portuguese (Brazil) 860 1252
Norwegian 865 1252
Greek ** 869 1253
Turkish ** 857 1254
Arabic ** 864 1256
Hebrew (Israel) ** 867 1255
Hungarian, Polish, Czech, Romanian, Slovak,
Slovenian, Croatian ** 852 1250
Ukranian ** 848 1251
Russian (cyrillic) ** 866 1251
Bulgarian, Serbian ** 872 1251
Lithuanian, Latvian, Estonia ** 775 1257
Icelandic ** 861 1252
Japanese ## 932
Chinese - Simplified (PRC) ## 1381
Chinese - Traditional (Taiwan) ## 950
Hanguel (Korea) ## 949

** Requires UPOS 1.12.0 or later ## DBCS Code Page
Photography & Videos

An informal album is available for use in technical manuals and presentations.

Getting to know your printer
Logic Card
A - Protected Power Switch
B - Receipt Station Paper Feed Button
C - (P) Receipt Paper Status
D - (R) Printer Ready
E - (1) Logic Card Problem
F - (2) Interface Card Problem
G - (3) Thermal Print Head Problem
H - Document Feed
I - (D) Document Present
Paper Load Overview
1) Press blue button, cover springs open!
2) Drop paper in bucket
3) Close cover
4) Tear off excess paper

Off line Configuration
More details on all the available options is in the Draft User Guide. If you need compatibility mode, please set emulation mode using the menus below.

If the printer is powered ON, power OFF the printer and power it ON again while pressing receipt paper feed. The printer should now print out an off-line selection menu with these options

1. Enter the code by pressing the paper feed button.
2. Press again and hold the button down at least 1 second to confirm selection.

Sub-menus and tests Codes
Thermal Receipt test 1 Press
Choose Emulation Mode 2 Presses
Model Selection 3 Presses
EIA-232/RS-232 Flow Control 4 Presses
More Selections 5 Presses

3. Exit off-line setup, Open Printer Cover


See the list of recommended papers. Note that not all papers for the TI3/TI4 have been tested with the 2CR/2NR

Paper Roll Length Calculator

Migration Considerations
In the TI3/4 printer, one sensor combined the function of cover open and paper out. In the 2CR/2NR there are many more sensors. Applications can now be enhanced to better guide the operator in how to resolve any printer issues. For instance they could now display prompts to close the cover on the printer, replace the receipt paper, or clear a paper jam Vs previously only being able to display a check printer prompt.
In the receipt station, the distance between the paper cutter and the print head has been reduced to make jams less likely. This reduces the need to service the printer and enables it to handle thinner, more flexible papers. This reduces the distance between the last print line and the paper cut by less than 10mm (.39 in). The paper cut is also straighter. Applications that preprint the header for a receipt with the footer for a receipt may need minor changes to ensure the cut point does not degrade the receipt header.

Compatibility Mode Limitations and Considerations
Firmware updates must be performed using the memory key diagnostics. Updates will be available for 4690 OS to enable older releases to update firmware.
This section will be frequently updated with our EIP experiences.

New Features
Thermal Cover switch can now distinguish between Cover open, Paper out and Paper Jammed.- The printers can now detect the difference between a CR cover open and Paper out earlier versions of the printers had a single states stating there was an error in the CR station. A CR jam status is now new also

Low Paper Sensor (receipt station) -
The printer has the ability to detect when a roll of paper is near the end of the roll and provide a status to the user (LED) and also to the system. A calibration routine is performed to determine a paper roll parameter. From this a distance is selected as to when the low paper warning is to be given. Once the calibration is run on one printer it is possible to set the low paper threshold remotely (via software) for all printers. Note, changing the thickness of the paper and size of the core will require the calibration routine to run again.

Flexible User FLASH Mapping - The memory allocated to logos, user defined messages, User storage and user defined fonts can by modified by the user. This includes the ability to place the printer into SBCS or DBCS mode

Faster Print Speed in the Thermal Print Station - The thermal receipt will print up to 80 lps. (8 lpi) Actual solution throughput is dependent on the speed of the software on the system unit, communication protocol bandwidth, available power supplied by the system unit and dot density of the data being printed.

LED Lightpath enables quick and accurate failure isolation
Thermal Cover switch can now distinguish between Cover open, Paper out and Paper Jammed.- The printers can now detect the difference between a CR cover open and Paper out earlier versions of the printers had a single states stating there was an error in the CR station. A CR jam status is now new also.

Cutter Jam: detect failure (similar to the TI6/7 models) - Possible to detect when a cutter did not return back to it's retracted position

Added print head health for system management - Can detect when elements in the thermal station or wires in the impact station fail

Power button on/off - When power is added (Plugged in or supplied by the system unit) the printer will default to on. This is to ensure the printer comes up when power is supplied to the printer after a system power up or after the system comes out of a suspend mode.

Self healing statistic memory - The usage statistics and printer tolerance variables for a printer are mirrored on the interface card. If the logic card is replaced, this data will automatically be restored. (assuming the I/F is not changed) This will help keep the statistics accurate and help with the serviceability of the printer. (No need to run diagnostic set up routines for DI right/left offset, or top of form (TOF) routines.)

Increased System Management parameters
Usage Statistics Unexpected Ribbon Cover Open Count; - 4610-2CR/2NR only
Cover is open when there does not appear to be a paper jam, Home Error, or flip error.
Slip Feed Error Count - 4610-2CR/2NR only
Receipt Paper Jam Count - 4610-2CR/2NR only
Receipt Slip Count - 4610-2CR/2NR only - Low priority
Number of Failed Flash Writes - 4610-2CR/2NR only

Unexpected Cover Open Count; an unexpected cover open is a cover open there does not appear to be a reason for the cover open. Reasons would include any error condition; paper out, paper jam, cutter jam.
Current MICR noise value..

Number of Impact Head failed coils -
Thermal Print Head element failure.
Printers Serial Number
Manufacturing Week Code
Number of paper cuts
Number of characters printed on the CR (thermal) station
Number of steps performed by the CR paper feed motor (200 steps per inch of paper)
Number of times the customer receipt cover was opened
Number of failed paper cuts -
Number of characters printed at the DI (impact) station -thermal/impact printers only
Number of steps performed by the DI paper feed motor
Number of DI transport motor starts
Number of home errors - thermal/impact printers only
Number of times the DI cover was opened - thermal/impact printers only
Number of forms that were inserted into the DI station -
thermal/impact printers only
Number of MICR reads
Number of high-interference MICR reads
Number of failed MICR reads
Number of check flips performed
Number of check flip failures
Number of Flash Erase commands performed (NVRAM write count)
ToneSoundedCount - single station printers only
Cash drawer opened successfully count.
Cash drawer failed to opened count.
Number of BarCodes printed
Number of times the max temperature of either the motors or the printheads have been reached.
Number of time the printer reset due to the SOF USB error - see MCT #F1.

Direct API Commands
The Direct AIP is an extension of the current TI3/4 command set. A document of the extensions is available on request via Techline. We strongly recommend using the UPOS API or the Native Windows Driver.

(Firmware & diagnostic updates are not available at this time. Please check back later.)
1 Do receipts print OK? Yes - Goto 2
If not -
If the ready light is not on, goto A
Check that the data cable is plugged in at both ends and restart the system
If the ready light is not on, Goto B
Goto 9
2 Do documents print OK? Yes - Goto 3
If not -
If the ready light is not on, goto A
Check that the data cable is plugged in at both ends and restart the system
Check that the ribbon is properly in place
Check in the Draft User Guide for more troubleshooting tips
Submit a question to Techline
3 If attached, does the Cash Drawer work Yes - Goto 4
If not -
Check that the cable is plugged in at both ends
Check that the cash drawer is not locked
Check that the cash drawer is not jammed
Check in the Draft User Guide for more troubleshooting tips
Submit a question to Techline
4 If you have a 2CR, does the MICR work Yes - Goto 5
If not -
If you have a high error rate, make sure that the printer is not located near a high energy magnetic field. Locate the printer away from CRTs and security sensors.
Check in the Draft User Guide for more troubleshooting tips
Goto 9
9 Are you using UPOS? No - Goto A
if yes -
Are you using the release of the OPOS common control objects included with the UPOS package? We do not support the 1.11 CCOs at this time.
Uninstall UPOS
Reinstall UPOS
Submit a question to Techline
A Check that the receipt paper is loaded properly
Check for and clear any paper jams
Make sure both covers are properly closed
Use the USB Memory key diagnostic utility to verify that the printer is OK
Check for firmware updates
Check in the Draft User Guide for more troubleshooting tips
Submit a question to Techline
B Check for and clear any paper jams
Make sure both covers are properly closed
Check for firmware updates
Use the USB Memory key diagnostic utility to verify that the printer is OK
If the diagnostics fail, call IBM Service (800-IBM-SERV)
If the diagnostics pass, Goto 9
C Check for firmware updates
Use the USB Memory key diagnostic utility to verify that the printer is OK
If the diagnostics fail, call IBM Service (800-IBM-SERV)
Goto 9
D Press and hold both paper feed buttons until the amber led flashes
Press and release the receipt feed button